FREE SHIPPING ON ORDERS FROM $100
Shipping policy
SHIPPING & DELIVERY
PLEASE NOTE: WE ARE A SLOW FASHION BRAND. WE DO NOT KEEP INVENTORY, SO YOUR PIECE IS PREPARED WITH CARE AFTER YOU ORDER. THANK YOU FOR YOUR PATIENCE AND FOR SUPPORTING MINDFUL FASHION.
ONCE A PACKAGE IS SHIPPED BY US AND SCANNED BY THE SHIPPING CARRIER, IF IT IS LOST IN TRANSIT YOU WILL NEED TO CONTACT THE CARRIER. WE ARE ALSO NOT RESPONSIBLE FOR FAILED DELIVERIES CAUSED BY AN INCORRECT ADDRESS PROVIDED AT CHECKOUT. THANK YOU FOR UNDERSTANDING.
1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Processing takes 1-7 business days before your order ships. Customized pieces usually take toward the longer end of that window. Once shipped, delivery usually takes 10-12 days.
2. WHY DOES PROCESSING TAKE UP TO 7 BUSINESS DAYS?
We are a slow fashion business and we do not keep stock on hand. This helps us avoid waste and be mindful of the planet. Many of our pieces are made or finished to order, and customized pieces need a little extra time.
3. WHAT IF MY ORDER IS DELAYED?
If we are unable to ship your order within the timeframe stated, we will email you with a revised shipping date. You will have the option to agree to the new date or cancel your order for a full refund.
4. WHERE DO YOU SHIP FROM?
Your order will be sent either from Pakistan or from the United States, depending on the piece and where it is prepared. If your order has more than one item, it may ship in separate packages.
5. DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
6. WHAT ABOUT CUSTOMS FEES, DUTIES, AND TAXES?
We do our best to keep import costs off your plate, and for the most part we cover customs and duties on your order. However, some countries impose tariffs, import duties, or taxes, and couriers may add handling, clearance, or brokerage fees at delivery. Any additional charges imposed by the destination country or the courier company are the responsibility of the recipient. These fees are set by customs authorities and carriers, not by us, and we are not able to predict or control them.
7. I ONLY RECEIVED PART OF MY ORDER. WHERE IS THE REST?
Items may ship from different locations, so packages can arrive on different days. If something still has not arrived after your other items have, email us with your name and order number and we will check on it.
8. MY ORDER HAS NOT ARRIVED YET. WHAT DO I DO?
If you have not received your package by 28 business days after ordering, please email us at info@khalanistudios.com with your name and order number and we will look into it.
9. WHAT IF MY PACKAGE IS LOST IN TRANSIT?
Once your package has been shipped by us and scanned by the shipping carrier, any loss in transit is handled by the carrier, and you will need to contact them directly with your tracking number. We are happy to send you your tracking details and help however we can.
10. WHAT IF I ENTERED THE WRONG ADDRESS?
Please double check your shipping address at checkout. We are not responsible for failed deliveries or lost packages caused by an incorrect or incomplete address provided by the customer.
11. WHAT IF MY PACKAGE ARRIVES DAMAGED?
Damage that happens after we hand your package to the shipping carrier is handled by the carrier (see #9). If your item arrives defective, please see our Returns & Refunds policy.
