Refund policy

RETURNS & REFUNDS

PLEASE NOTE: ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS, AND WE DO NOT ISSUE REFUNDS UNLESS A PRODUCT ARRIVES DEFECTIVE. THANK YOU FOR UNDERSTANDING.

1. DO YOU ACCEPT RETURNS OR REFUNDS?
No. We do not offer returns. Refunds are only issued if your item arrives defective.

2. WHAT COUNTS AS DEFECTIVE?
A defect is a flaw in the product itself that was present when it left us, such as a construction flaw, a tear, or a stain. The following are not considered defects:

  • Minor variations in handwork, embroidery, beadwork, dyeing, or fabric, which are natural to our pieces
  • Slight color differences caused by screens, lighting, or photography
  • Damage that occurs after we hand your package to the shipping carrier (see #7)
  • Normal wear, or damage caused by wearing, washing, altering, or misusing the item after delivery

3. WHAT IF MY ITEM ARRIVES DEFECTIVE?
Please email us at info@khalanistudios.com within 3 days of delivery with your name, order number, and clear photos of the defect. Once we review your request, we will resolve it with a refund, replacement, or store credit, depending on the case.

4. CAN I RETURN OR CANCEL A CUSTOMIZED ITEM?
No. All customized items are made especially for you, so they are final sale and cannot be returned, exchanged, or refunded, unless the item arrives defective or is not made as ordered. Please double check your measurements and customization details before placing your order. If there is an issue with your customized piece, please follow the steps in #3.

5. WHAT ABOUT SALE ITEMS?
Any item marked down 50% or more is final sale and is not eligible for return or refund.

6. WHAT IF MY ORDER IS DELAYED?
If we are unable to ship your order within the timeframe stated, we will email you with a revised shipping date. You will have the option to agree to the new date or cancel your order for a full refund.

7. WHAT IF MY PACKAGE IS DAMAGED IN SHIPPING?
Once your package has been handed to the shipping carrier, damage that happens in transit is handled by the carrier. Please contact them with your tracking number. We are happy to send you your tracking details and help however we can.

8. WHY IS YOUR POLICY SO STRICT?
We are a slow fashion business. We do not keep inventory, and many of our pieces are made or finished to order, which keeps waste down. Because of this, we are not able to restock returned pieces. Thank you for supporting mindful fashion.

9. I HAVE A QUESTION ABOUT SIZING OR MY ORDER BEFORE I BUY.
Please email us at info@khalanistudios.com before placing your order and we will be happy to help.

This policy does not affect any legal rights you may have under the laws where you live.