HELP / FAQS

No. All customized items are made especially for you, so they're final sale and can't be returned, exchanged, or refunded, unless the item arrives defective or isn't made as ordered.

Email us at info@khalanistudios.com within 3 days of delivery with your name, order number, and clear photos of the defect. We'll resolve it with a refund, replacement, or store credit, depending on the case.

No, we do not offer returns. Refunds are only issued if your item arrives defective.

Any item marked down 50% or more is final sale and isn't eligible for return or refund.

Processing takes 1-7 business days before your order ships. Customized pieces usually take toward the longer end of that window. Once shipped, delivery usually takes 10-12 days.

We cover customs and duties on your order in most cases. Some countries impose tariffs or taxes, and couriers may add handling or brokerage fees at delivery. Those fees are the responsibility of the recipient.

Yes, we ship worldwide.

If you haven't received your package by 28 business days after ordering, email us at info@khalanistudios.com with your name and order number and we'll look into it.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.